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Legal

Terms of service

Review the contractual framework for using Pufin AI services, including responsibilities, usage boundaries, and service commitments.

High

Contract clarity

Documented

Policy governance

Available

Enterprise addenda

Coverage

Scope and definitions

We define terms clearly so teams know which products, data flows, and responsibilities are covered by policy language.

  • Clear product and account definitions
  • Ownership boundaries across organization roles
  • Region and jurisdiction context where relevant

Operations

How policy is applied in practice

Legal and platform controls are mapped to concrete operational procedures to reduce ambiguity and implementation risk.

  • Published review process for policy updates
  • Internal controls tied to operational playbooks
  • Contact channels for legal and compliance questions

Accountability

Auditability and transparency

Policy commitments are supported by logs, controls, and documentation that can be reviewed by internal and external stakeholders.

  • Change history and version tracking
  • Documented enforcement and exception handling
  • Evidence pathways for internal audits

FAQs

Common questions from AI teams

Clear answers to help you evaluate fit, rollout approach, and ongoing operations.

Talk to product specialist

How often are legal documents updated?

We review legal content on a scheduled basis and after material product or regulatory changes.

How do customers get notified of changes?

Material changes are communicated through product notifications and documented in revision history when applicable.

Can enterprise customers request contractual amendments?

Yes. Enterprise accounts can coordinate with our legal and customer success teams for negotiated terms.